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9bbd1 handles your account data, wallet records and device signals with a clear purpose: to keep your account working and your transaction history accurate. This policy tells you exactly what we hold, how we use it, and what choices you have — access and use depend on your local law and eligible regions.
When you create an account or make a transaction on 9bbd1, we collect the information needed to run that account and process that transaction. This includes your registration details — name, contact information and the wallet identifiers you supply for bKash, Nagad or Rocket payments. We also collect device and session data: the browser or app environment you use, IP address, login timestamps and pages visited within the site. We hold this data to verify your identity, process wallet transactions, maintain your account history and respond to any support queries you raise. Your bKash, Nagad or Rocket transaction references are stored as part of your payment record; we do not store full wallet credentials beyond what your chosen payment service exposes to us during a transaction. We use session and device data to detect unusual login patterns and to keep your account accessible across mobile and desktop. We do not sell your personal data to third parties. We may share data with payment processors, identity verification services or regulatory bodies where we are required to do so. Any sharing outside our platform is limited to what is necessary for the specific purpose and is governed by contractual data-handling obligations on the receiving party. This policy applies within the scope of eligible regions and local law.
Not everything connected to your 9bbd1 experience falls under this policy. Understanding the boundary helps you know where to direct a data question. The four areas below clarify what sits inside and outside our responsibility under this policy.
Your login credentials, session activity and account profile sit fully inside this policy. We control how that data is stored, who can access it and how long it is retained. Direct any question about your login or profile data to our support channel.
Payment records for bKash, Nagad and Rocket transfers made through your 9bbd1 account are covered here. We store transaction references and amounts. The wallet provider's own privacy policy governs what happens on their side of the transfer.
Game content delivered by studios such as JDB, PG Soft, Bigtime Gaming and Pragmatic Play is governed by each studio's own data practices. We do not collect personal data on their behalf. Your play history within our lobby is part of our account record.
Links or tools that take you outside 9bbd1 — including external wallet apps or identity services — operate under their own privacy terms. We are not responsible for data practices on third-party platforms, even where we have a service relationship with them.
You have real, actionable options when it comes to the data we hold on your account. Start by opening your account settings page — your profile details, registered contact and saved wallet labels are visible there and can be edited directly for straightforward corrections. If you need a record of what transaction data we hold — for example, a history of bKash or Nagad references linked to your account — you can request this through our support channel and we will compile the relevant records. For more significant requests, such as asking us to delete data or restrict how we use it, contact us in writing so we can handle the request properly and respond within a reasonable period. We aim to acknowledge every data-related query and give you a clear answer on what we can and cannot action under applicable rules. Availability of these rights depends on your local law and eligible region.
Open your account page and check your profile, contact details and transaction references. Your bKash, Nagad or Rocket payment records are listed in the transaction history section.
Edit your registered name, contact address or wallet label directly in account settings. For changes that require identity verification, follow the steps shown on the correction screen.
Send your query through the support contact shown on this site. State your account details and the specific data point you are asking about. We will confirm receipt and respond with a clear answer.
Write to us to request removal or restriction of data we hold. We will review the request against our retention obligations and tell you what we can action and the expected timeline.
If this policy raises a question you cannot resolve through your account settings, use the contact routes below. State your account identifier and the specific data matter so we can direct your query to the right team without delay.
Open the chat widget on the site to speak with a support agent. This is the fastest path for account-level data queries, corrections or access requests.
Send a written data request or policy question to the support email address published in your account area. Written requests create a reference trail and are required for deletion or restriction requests.
The help section of the site carries published guidance on account management and data choices. Check there first for step-by-step instructions before submitting a support ticket.
Our data handling practices are built around your account security and transaction accuracy. We apply access controls, encrypted storage for sensitive fields and regular review of what data we retain. Here is how each key area works in practice.
We use cookies and device signals to keep you logged in, remember your lobby position and detect unusual session activity. You can manage cookie preferences through your browser settings. Disabling cookies may affect account continuity across sessions.
Your login and wallet data are stored in access-controlled systems. We do not store full bKash, Nagad or Rocket credentials. If we detect a login pattern that looks unusual, your account may be flagged for verification before access continues.
We keep your account data and transaction records for as long as your account is active and for the period required by applicable rules after closure. When retention is no longer required, data is deleted or anonymised according to our internal schedule.
When this policy changes in a material way, we will notify you through your registered contact or post a notice in the account area. Continued use of the site after a policy update signals acceptance of the revised terms, subject to local law.
These questions come up often when account holders want to understand how their data is handled. If your question is not covered here, use the support contact route listed on this page.
We collect your name, contact details and the wallet identifiers you provide — such as a bKash or Nagad number — during registration. We also log device and session data when you sign in. Nothing beyond what is needed to run your account and verify your identity.
We share data only with payment processors handling your bKash, Nagad or Rocket transactions, identity verification services and regulatory bodies where required. We do not sell your data. Any third party we share with is under contractual obligation to protect it.
Open the transaction history section in your account area. Your payment references for bKash, Nagad and Rocket are listed there. For a full data export, contact support in writing and we will compile the relevant records held on our systems.
Yes. Send a written deletion request through the email support route. We will review what data we are required to retain under applicable rules and what can be removed. We will tell you clearly what is actioned and the expected timeframe.
Yes. The same policy applies whether you access the site from a mobile browser or desktop. Device and session data collected may differ slightly by environment, but your account data rights and our handling obligations are the same across both access routes.
After account closure, we retain your records for the period required by applicable rules — typically for compliance and dispute resolution purposes. Once that period ends, your data is deleted or anonymised. You can ask us for the specific retention period via the support contact.